Conflict management qualifications are important for any individual who requires conflict resolution training, particularly if they are likely to encounter a conflict situation in the workplace. It is not just geared towards those who work in a security setting but can be taken by people working in any number of sectors. Particularly those which involve dealing with customers or the general public.
The completion of Qualify Training’s conflict resolution course results in the qualification. This gives the person undertaking our course the knowledge of how to reduce potential conflict through communication, manage unrealistic expectations, and identify the factors that influence human responses in conflict situations.